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Tell us about your concern using the online form or by contacting our Quality Team.
How to Reach Us
Have a Patient Safety or Quality-of-Care Concern?
If you have experienced or observed something that you believe may affect patient safety or quality of care, you can report your concern to the hospital through any of the following channels:
Quality Team
Committed to Quality. Focused on Patient Safety.
Write to the SSCHRC Quality Team directly, or reach any member of the team below.
Submit Your Concern Online
Prefer to write it down? Use our secure online form to share the details of your concern.
Report a Concern
Confidential · Reviewed by the Quality Team
What Can You Report?
You may report concerns related to any of the areas below.
- Patient safety
- Quality of care
- Treatment or care processes
- Communication related to patient care
- Delays or gaps in care
- Medication or treatment-related concerns
- Infection prevention and control concerns
- Patient identification or safety processes
- Coordination of care
- Hospital processes that may affect patient safety
- Any other concern that you believe may affect the quality or safety of patient care
Our Process
How to Raise a Concern
Review
Your concern will be directed to the appropriate team or authority for review.
Action
The concern will be assessed and appropriate corrective or improvement measures will be taken.
Follow-up
The concern may be followed up to ensure that appropriate action has been taken.
Online Form
Submit a Patient Safety or Quality-of-Care Concern
Please provide the following information so that our team can understand and review your concern effectively.
Next Steps
What Happens After You Submit?
Once your concern is submitted:
Your concern is received
Reviewed by the appropriate team
Referred for further assessment, where required
Appropriate action / improvement measures are considered
Follow-up, where applicable
Concerns involving patient safety or quality of care will be handled through the hospital's established processes.
Our Commitment to Patient Safety
At SSCHRC, we believe that speaking up about concerns helps strengthen patient safety and continuously improve the quality of care.
If something concerns you, please let us know.
Speak Up. We Listen. We Improve.
Help
Frequently Asked Questions
Who can report a concern?
Patients, family members, attendants, visitors and other members of the public may report concerns related to patient safety or quality of care.
What information should I provide?
Please provide as much relevant information as possible, including the patient's details, date and location of the incident, department involved and a clear description of your concern.
Can I submit a concern online?
Yes. You can use the Report a Concern form on this page.
Can I report by email?
Yes. You may contact:
- quality@sschrc.org for Quality and Patient Safety concerns.
- queries@sschrc.org for general queries.
What happens after I submit my concern?
The concern will be reviewed and directed through the appropriate hospital process. Where required, it may be referred to the relevant department or authority for further assessment and action.